CareerOne Powers eBay Jobs

CareerOne has struck a deal with eBay Australia to power eBay jobs. This should prove to be a worthwhile partnership for the folks at CareerOne, who’ll get credit from eBay’s 5.3million monthly visitors.

They need all the help they can get. The latest Hitwise Australia market share rankings shows CareerOne at 7.59% – neck and neck for second spot with MyCareer who are on 7.92%.

Call me belligerent. But I love a good scrap.

Jobs, Jobs, Jobs Health Check.

“We think that we can create the number-two job board in Australia within 12 months, which really means knocking off MyCareer and CareerOne, and we think that we can be a third of the size of Seek within three years.”

-Guy Sigston (smart company magazine, 20 Feb., 2007)

It’s nearly a year on for Jobs, Jobs, Jobs. Call it an early happy birthday present if you like, but I reckon they’re about due for a little health check.Let’s start with the positive. The site has pretty good functionality. It remembers the user and returns the upon entry to their last viewing point. Handy stuff. And not that it really matters so much, but the site is aestetically slick and easy to navigate – a welcome break from some stuff I’ve been looking at lately.Okay.

On to Guy’s quote. See, the problem is, if you’re going to go to the media with big claims, you wanna be pretty sure that you can see the claims through. Based on this idea, Guy Sigston was pretty…um…stupid. Sure, you left Jobs, Jobs, Jobs rather “abruptly”, but you’re back now and I reckon all the hooha is no excuse for not making good your inflated promise, Guy.

Let’s have a look at how things are tracking…According to Hitwise Australia February 08 market share, Seek holds 25% of the market, and CareerOne and MyCareer, 8.7% and 7.3%, respectively. Jobs, Jobs, Jobs has NOT EVEN 1% OF MARKET SHARE. I don’t wanna kick you when you’re down, and frankly, I wouldn’t be expecting much more than what you’ve achieved in such a short time. The thing I have an issue with is your public escalation of expectations. Don’t tell folks that you’ll be number two in a year, don’t tell folks that you’ll be a third of the size of Seek in three years, unless you have a bloody good plan for how this will be achieved.Say we let ‘em off the hook for the Guy comment. Say we’re in a benevolent mood and we’re prepared to allow a pretty humungous margin of error…where do we go from here?

Archie Mills, my friendly telesales rep. from Jobs, Jobs, Jobs, led me to the answer to this question. Archie was pretty keen to get my business by setting up a meeting with one of the sales team. I’m pretty busy, though, and won’t go to meetings unless I’m pretty sure it’s going to be fruitful for me (this is the reason I’m self-employed, goddam). I asked Archie for some info about the job board and he sent me an email, jam-packed full of claims. Most of them were pruely propaganda. For instance, “We offer better value”. Der, Arch. Then there was this one “57% growth in the past two months” That one bugged me a bit, considering that January is the comeback month for job boards. I wanted clarification on that point, “How does this compare with the growth of the competing job boards” and “What is the source of the statistics”, I asked my new friend Archie – twice. No reply. That was a few weeks ago.

Looks like Jobs, Jobs, Jobs is up to their old tricks again.

Directing Traffic

Statistics are king in businesses such as online job boards, where success or failure is measured by the amount of traffic to a site.However, there are two methods of collecting data used by the online recruitment industry in Australia.

The industry standard is the panel-based methodology used by Nielson/NetRatings. This tracks data from a panel of about 400 consumers. They report the stats to the market on a monthly basis. As data relies on subscription at a fee, several of the smaller job boards, such as JobX and Jobs, Jobs, Jobs do not participate in this form of data collection.

Alternatively, Hitwise Australia collects data directly from ISP networks. Stats from Hitwise are updated on an hourly basis. The data from this method is therefore more raw and “real-time”. It gives the stats-geeks a chance to analyse the comings and goings of consumers, peak times for views etc, providing an excellent opportunity to better understand consumer practices. Hitwise data is not reliant on individual job board subscription, as is the case with the NetRatings data. However, this data excludes any information from the Telstra ISP networks.

First up, let’s all agree on this: before any one method can be considered the industry standard, it should include data from all possible sources. Therefore, both methods currently in use are deficient in this regard. Hitwise, for its exclusion of Telstra data, and NetRatings for its exclusion of minor job board data.

Arguably, the effect on the data purity of these two deficiencies differs. The NetRatings data gives us no indication whatever of the popularity of the minor sites. It is merely indicative of the popularity of the three main players, Seek, CareerOne and MyCareer. However, the Hitwise data, while excluding a whack of info from the Telstra ISP, allows us a snapshot of where all the industry competitors sit in popularity. It would be difficult to contend that a greater portion of consumers of any one site would be more likely to be Telstra ISP customers. Therefore, as the exclusion affects both the big and smaller players, while it alters quantity of data, it probably does not alter the quality of it.Whatever method of data collection one considers, if we have a look at the figures for January, Seek is the undisputed market leader.CareerOne have seen a better- than- average traffic rise than their close competitors MyCareer and have assumed the number two position. If this was due to spending more dollars on advertising then MyCareer can quickly buy back the number two spot in February.

However, when we consider the popularity of Linkme for the month, there is a conflict between the two data. Linkme have dropped off the NetRatings list with a 97% decline. However HitWise shows a rise in their traffic and rankings. This discrepency may be due to the launch of the new site in January. NetRatings is possibly still tracking the old one and Linkme have moved on.Admittedly, there are several other factors to be considered in the question of success and failure of the job boards. These include: number of c.v.’s on their databases, how many job alert emails go out each day and how good are the quality of applications. Volume isn’t always better.

However when looking at popularity alone, based on the above, we need to challenge the idea that NetRatings is the industry standard of popularity rating for the recruitment industry. But, even if we all concur that a new metric is required for the measure of popularity, will we ever be able to agree on how that measure should be derived?